Department

Department

n. A subdivision within the STORE that has a common PRODUCT theme or responsibility.

NOTE: For example:

• Bakery, a.k.a “Baker's Oven”
  
• Bulk Foods
  
• Customer Service
• Dairy/Frozen
• Deli, a.k.a “The Deli” and “Carry-Out Cafe”
• Floral, a.k.a “Petal Works”
  
• Front-End (Cashiers, CART BOYS, and CUSTOMER SERVICE)
• General Merchandise (a.k.a. GM)
• Grocery
• Meat, a.k.a “Butcher's Block” (may include Sea Food)
• Pharmacy
• Price Control
• Produce, a.k.a “Garden Fresh Produce”
  
• Receiving
• Sea Food, a.k.a “Captain's Choice” (may be included in Meat)
• Security
  

Discontinued

Discontinued Item
Shelf Tag Samples

Discontinued

n. An ITEM that will no longer be sold once on-hand supplies are depleted.

NOTE: Discontinued ITEMS are easy to identify. Their SHELF TAG clearly says “Discontinued.” OK. So, now what?

HOW TO: Handle Discontinued ITEMS

1. Fill the SHELF, same as always, anytime you encounter a Discontinued ITEM. The only difference is what you do with the leftovers...
2. Any left?
   1. Put a large “DISC.” (for Discontinued”) on the CASE with your MARKER, and circle it to draw attention to the CASE NOTATION.
   2. Drop it off in RECEIVING on the designated SHELF in the RACK back by the GATE. If there's not enough space, leave it on the floor nearby.
   
   

Occasionally, you'll be standing in the AISLE holding a CASE of something for which you can't find a HOLE on the SHELF. You've looked hard, but it's really not there. So, you may wonder: is it NEW, or is it Discontinued?

Don't guess. Always ask the GROCERY MANAGER, if present. At his instruction (only), you may receive permission to “DISC.” it, as above. However, you can't ever Discontinue an ITEM yourself, just because you can't find it! The alternatives are to MARK the CASE either “New” or “N.O.S.”—but which?

The answer is, only write “New” on the un-found ITEM'S CASE if you know for sure it's a NEW ITEM. Otherwise, if there's even the slightest doubt, you should write “N.O.S.” for NOT-ON-SHELF.

No more thinking required! Both N.O.S. and NEW designations go into exactly the same place: the NEW ITEMS RACK in the BACK ROOM. Down the road, someone else (e.g., the GROCERY MANAGER) will eventually sort out what should be done with them.

Discount TAG

Discount Tags

Discount TAG

n. 1. A special yellow TAG that overlays a PRODUCT'S usual UPC code, so that the special DISCOUNT PRICE rings up at the CHECKOUT REGISTERS. Typically used for ITEMS on the MARK DOWN RACK. 2. A SHELF TAG that shows a reduced PRICE because the ITEM is ON SALE, DISCONTINUED, etc. See also DANGLER.

Display Sign

Display Sign

n. The largest sized TAG, about half the size of a sheet of paper, and which fits into the frames of DUCK-FOOT, GOOSE-NECK, and SWAN-NECK SIGN HOLDERS. Often shortened to just Sign: “Get a sign for that.”

Drop

Drop

v. To gently lower or set down, albeit expressed with dramatic exaggeration: “Drop that pallet under the mezz.”

NOTE:

If you take a PALLET out onto the FLOOR, you should always immediately Drop it as soon as you arrive wherever you're going. Dropping it avoids trouble. Plus, it is an OSHA requirement.

Don't leave a PALLET jacked up, or the STORE may be liable for any CUSTOMER injury. For instance: suppose a kid walks by, pulls the Drop release lever and causes your full PALLET to land on a sibling's toe. Bad!

Duck-Foot

Duck-Foot

n. The shortest SIGN HOLDER, which has no stem, but just a white frame and a base with a triangular tab that slides under a STACK of PRODUCT: “You'll need a duck-foot sign holder.” Compare GOOSE-NECK, SWAN-NECK. See photo at SIGN HOLDER.

NOTE: Typically used under the bottom layer of a DISPLAY on a WING BASE. Also at the bottom of an END-CAP, FAST-WALL or EVZ DISPLAY. The Duck-Foot gets a copy of the same SIGN DISPLAYED in the GOOSE-NECK that's inserted above, at the base of the BACKDROP. AISLE STACKS and SHIPPERS do not get a Duck-Foot; instead, they always TAKE a regular, GOOSE-NECK SIGN HOLDER.